Privacy Policy
Effective Date: 20 Jun 2025

Blown Away Electrical ("we", "us", or "our") respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information — including through our website hosted on Squarespace and via advertising platforms such as Meta (Facebook/Instagram).

1. Information We Collect

We may collect the following types of personal information:

From website visitors and customers:

  • Full name

  • Email address

  • Phone number

  • Property address or job location

  • Enquiry or booking details

  • Payment details (if applicable)

  • Communications sent to us via email, phone, forms, or chat

Automatically via our website (Squarespace):

  • IP address

  • Browser type and version

  • Pages visited and time spent on the site

  • Referring website or search engine

  • Device type and operating system

  • Cookies and analytics data

Via Meta (Facebook/Instagram) advertising:

  • Information submitted through Facebook/Instagram Lead Ads (e.g. name, phone, email, suburb)

  • Engagement data (e.g. ad clicks, form submissions)

  • Behavioural data collected via the Meta Pixel (e.g. page views, button clicks)

2. How We Collect Your Information

We collect personal information through the following channels:

  • Website forms (Squarespace contact forms, quote requests)

  • Meta lead generation ads (Facebook and Instagram Instant Forms)

  • Meta Pixel tracking for user activity and ad performance

  • Direct contact via phone, SMS, or email

  • Social media messages or interactions

  • Third-party integrations connected to our website (e.g. email marketing, form automation tools)

3. Why We Collect Your Information

We collect your information to:

  • Respond to service enquiries and provide quotes

  • Book and manage electrical jobs

  • Send confirmations, updates, and invoices

  • Improve our website experience and performance

  • Run targeted ad campaigns and measure ad effectiveness

  • Send promotional offers (where consent is given)

  • Comply with legal obligations

4. Squarespace and Meta Tracking Technologies

Squarespace uses cookies and tracking tools to monitor website performance and improve user experience. These tools may collect data such as:

  • Page visits

  • Session duration

  • Conversion events (e.g. form submissions)

Meta Platforms (Facebook/Instagram):
We use Meta Lead Ads and Meta Pixel to collect data for advertising and remarketing. This may include:

  • Contact details submitted through Instant Forms

  • Behavioural data (e.g. pages viewed on our website)

  • Interactions with our ads or social media content

This information helps us serve more relevant ads and improve our services. Meta’s data practices are governed by their own privacy policies, which you can review at https://www.facebook.com/privacy/policy.

5. How We Store and Protect Your Data

We store your data securely using:

  • Squarespace’s encrypted hosting and data protection tools

  • Secure access controls on email and admin accounts

  • Regular updates to plugins and software

  • Access restrictions for authorised personnel only

6. Disclosure of Your Information

We do not sell your personal information. We may share your data with:

  • Trusted service providers (e.g. electricians, admin tools, marketing platforms)

  • Third-party services used for hosting, analytics, or advertising

  • Legal authorities, if required by law

7. Access, Correction, and Deletion

You may request to:

  • Access your personal information

  • Correct any inaccuracies

  • Withdraw your consent to receive marketing

  • Delete your data, where legally permissible

Please contact us using the details below.

8. Complaints

If you believe your privacy has been breached, please contact us. We will investigate and respond promptly. You may also contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au if you are not satisfied with our handling of your complaint.

9. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact:

Blown Away Electrical
Email: chad@blownawayelectrical.com.au
Phone: 0408 632 286
Website: https://www.blownawayelectrical.com.au
Location: Miranda, New South Wales, Australia